Privacy policy

At Fisterra we are committed to regulatory compliance and respect for the privacy of users. As part of our duty of transparency, we detail the processing of personal data that we may carry out, as well as the rights recognized by current legislation.

The personal data processed via www.fisterraenergy.com (the “Website”) are provided directly by the user through the forms provided for this purpose or through any communication channels that may be detailed on the site.

The user guarantees that the data provided are true, precise and complete and that the information provided is kept suitably updated, such that it corresponds to the user’s real situation.

In the event that the user provides third party data, he/she declares that he/she has a legitimate reason to do so and undertakes to provide the information contained in this privacy policy, exempting Fisterra from any liability in this regard.

For what purposes will Fisterra process your personal data?

Fisterra will process the data provided by the user for the following purposes:

a. To manage and handle with the contact requests made by the user, either through the forms provided for this purpose on the Website, corporate e-mail addresses or other forms of contact indicated.

b. To manage the subscription to any potential newsletter as well as periodically to send electronic communications about the professional activity of Fisterra, unless otherwise indicated or unless the user opposes or revokes his/her consent.

c. To generate a business profile based on the information provided by the user to Fisterra. The user may object at any time to the processing of his/her data for this purpose by Fisterra.

d. To fulfill legally established obligations, as well as to verify compliance with contractual obligations, including fraud prevention.

On what basis will Fisterra process your personal data?

Fisterra processes the user’s data in accordance with the following legitimate bases:

a. To manage and handle contact requests made by the user: the processing of data derived from this purpose is based on consent which the user may withdraw at any time. In the event that the user withdraws consent, the query or question raised cannot be processed.

b. To manage the subscription to any potential newsletter, as well as periodically to send electronic communications: the processing of your data for such purposes will be based on legitimate interest. The legitimate interest is based on the performance of direct marketing in order to consider potential business opportunities. However, the user has the right to object to this processing at the time when he/she provides his/her data and at any time thereafter.

c. To generate a business profile: the processing derived from this purpose is legitimized by the legitimate interest based on the information provided by the user him/herself. However, the user has the right to object to this processing at any time.

d. For business administration, including statistical analysis or to establish the existence of facts relevant to our business;

e. To ascertain compliance with self-regulatory practices or procedures relevant to Fisterra’s business;

f. In the interests of protecting the security of our communications systems and procedures;

g. For fraud prevention and detection; and/or

h. To comply with applicable laws, regulations or codes of practices.

When there is no previous contractual or pre-contractual relationship between the user and Fisterra, the data will be processed on the basis of the consent provided by the user. Meanwhile, processing derived from the subscription to receive newsletter through the form that may be provided by Fisterra will be carried out on the basis of consent.

In the event that the user wishes to stop receiving communications from Fisterra, he/she may request cancellation by contacting Fisterra, for example by sending an e-mail.

The consents obtained for the aforementioned purposes are independent and the user may revoke only one of them without affecting the others.

For how long does Fisterra process your data?

The user’s personal data will be kept by Fisterra for the following periods:

a. To manage and handle contact requests made by the user: the data will be kept for the period required to process and reply to the request and, once this period is over, the data will be kept blocked for the period established by statute of limitation for any legal actions derived from the aforementioned request.

b. To manage the subscription to any potential newsletter as well as to periodically send electronic communications: the data will be processed until the user opposes the sending thereof or revokes his/her consent.

c. To generate a business profile: the data will be processed for this purpose until the user objects to such processing.

With which recipients will user information be shared?

We inform you that Fisterra may share user information with:

• Third party service providers that perform services on our behalf, as needed so as carry out their work for us, which may include preventing fraud or other illegal activity, such as anti-money laundering services, verifying your identity, identifying and serving targeted advertisements, providing mailing services, web hosting, or providing analytic services;
• Other companies owned or controlled by Fisterra and other companies owned by or under common ownership with Fisterra, which also includes our subsidiaries or our ultimate holding company and any subsidiaries it owns;
• Public authorities, in those cases provided for in the law, on the basis of compliance with a legal obligation;
• Courts and tribunals, in those cases provided for in law, on the basis of compliance with a legal obligation; and/or
• Other professionals in the legal field, when such communication is required by law.

Changes to the privacy policy

In order to ensure that the data protection guidelines always comply with current legal requirements, Fisterra reserves the right to make changes as necessary to comply with current legislation.